We are committed to providing our customers with the highest quality service We hope that you will have a pleasant shopping experience. However, if you are not completely satisfied with your online shopping, we will do our best to fulfill your request.
CHANGE MIND
If you simply change your mind and wish to exchange or refund. Please contact us within 48 hours. Please send the products with RMA Number. We do not cover shipping expenses.
DAMAGED IN TRANSIT
If you received merchandise that has been damaged during transit, we’ll provide exchange or refund. We do not cover shipping expenses.
RETURN USED ITEM
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchange : We will exchange once a product is received. The customer will not need to pay for shipping expense.
REFUND COUPON CODE
If the coupon code didn’t apply to online purchase, we will refund discounted amount of the price, the coupon code cannot be used twice. Only refundable from the subtotal amount(excluding tax, shipping fee).
INTERNATIONAL RETURN
If you wish to return, please immediately contact to VVVA at VVVApet@OUTLOOK.COM Upon a return case, we can offer return and exchange. Any duty charged by customs is receiver’s responsibility. VVVApet will not reimburse the duty paid or charges created at the customs.
PACKAGES RETURNED TO US:
If a delivery company returns a package to us due to an incorrect address given by a customer, the additional shipping charge will apply to deliver to correct address.